(December 18, 2012, USA) – Reed Smith LLP, a leading international law firm, earned a spot among The BTI Client Service 30 for the ninth straight year. The firm’s 2013 recognition by in-house counsel as one of the nation’s top-tier client service law firms was recently announced by The BTI Consulting Group, Inc.
“It is always gratifying to be recognized for a client-oriented culture and client-focused results,” said Gregory B. Jordan, Reed Smith’s Global Managing Partner.
“We are particularly pleased that we’ve made it to the top tier every year since 2005. This winning record speaks volumes about Reed Smith’s unwavering dedication to meeting clients’ needs.”
BTI describes Reed Smith and other firms in the Client Service 30 as “the cream of the crop,” adding that these firms “perform four to 15 times better than everyone else.”
According to the 181-page BTI Client Service A-Team 2013 report, Reed Smith “continues to demonstrate strong performance in client service excellence.” It was recognized for its “deep commitment to training,” which the report noted, “continues to propel strong performance with clients and adds depth to their ranks.”
In again winning a spot among the nation’s top 30 law firms, Reed Smith earned coveted “Leaders of the Best” honors in three client service areas: Quality Products, Handles Problems, and Brings Together National Resources. The firm was recognized by surveyed corporate counsel in 16 of the 17 activities BTI identifies as “driving client relationships.”
The BTI report also notes, “Corporate counsel are impressed with Reed Smith’s expertise and reach, describing the firm as ‘highly experienced and knowledgeable.’ Clients enjoy working with Reed Smith because the firm’s lawyers ‘provide good service,’ are ‘client-focused,’ and are ‘responsive and practical.’ Clients also praise Reed Smith lawyers for their technical skills, claiming they ‘use e-discovery very well,’ and ‘made a presentation on a new platform for matter tracking.’”
Reed Smith’s other client service areas receiving recognition include: Anticipates the Client’s Needs; Breadth of Service; Client Focus; Commitment to Help; Deals with Unexpected Changes; Helps Advise on Business Issues; Innovative Approach; Keeps Clients Informed; Legal Skills; Meets Core Scope; Provides Value for the Dollar; Understands the Client’s Business, and Unprompted Communication.
Based in Washington, D.C., The BTI Consulting Group evaluates individual law firm performance through the eyes of the client. According to BTI, no law firms influence the results, submit nominations or provide client names. For the 2013 rankings, the consultant interviewed more than 240 corporate counsel at large and Fortune 1000 companies between March and September 2012.
About Reed Smith
Reed Smith is a global relationship law firm with more than 1,700 lawyers in 23 offices throughout the United States, Europe, Asia and the Middle East. Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, technology and media, shipping, energy and natural resources, real estate, manufacturing, and education. For more information, visit reedsmith.com.
U.S.: New York, Chicago, Los Angeles, Washington, San Francisco, Philadelphia, Pittsburgh, Princeton, Northern Virginia, Wilmington, Silicon Valley, Century City, Richmond
Europe: London, Paris, Munich, Greece
Middle East: Abu Dhabi, Dubai
Asia: Hong Kong, Beijing, Shanghai, Singapore