We know the legal industry has changed. Clients have made it clear that they are seeking greater value for their legal spend. We have embraced this change, because you deserve purposeful, highly engaged client service that drives progress for your business.
In some ways, we like to believe we helped fuel the change. For nearly a decade, Reed Smith has been at the forefront of turning client service into client value. Our lawyers are committed to adding value, and members of our professional staff are dedicated to transforming how we create client value.
Today, the Reed Smith Client Value Initiative includes multiple departments and dozens of professionals, all focused on providing standard-setting services that earn client trust and build strong relationships. This is how we stand out in a highly competitive industry.
While we appreciate recognition from industry observers, we celebrate when clients acknowledge the value in our partnership. Recently, that included winning ACC’s 2017 Value Challenge for a client technology initiative; Corporate Counsel’s 2017 Best of the Best for Firm with Alternative Fee Arrangements; and Legal Week British Legal Awards’ 2016 Best Use of Technology.
But there is so much more:
Client Intelligence. The more we know about your industry, your business, and the challenges you face, the more we can effectively and proactively drive success through our partnership. Reed Smith has a team dedicated to understanding the issues you face.
Client Technology Solutions. Reed Smith has a team of more than two dozen, highly skilled technologists and project management experts who provide award-winning, value-added services. By focusing on increasing operational efficiency, the team helps lawyers reduce the cost of delivering legal services while at the same time improving the quality.
Practice Innovation. Reed Smith knows that the legal industry cannot always wait for the market to provide innovation. Our answer is a strong group of software specialists who create value-added tools focused on improving communication and collaboration to create successful partnerships.
Pricing. Reed Smith has led the legal industry in pricing strategy for years. Our current team—with more than 30 years of legal industry experience—is the strongest, most experienced team in the industry (and includes the first Certified Pricing Professional (CPP®) in a law firm in the United States).
Process Improvement. Reed Smith was an early adopter of process improvement. Today, we have more than 500 process maps to help provide predictable services. Our commitment extends to our staff: every Client Value Team member holds a Legal Lean Sigma® White Belt.
Project Management. Reed Smith has long had a commitment to legal project management. Combining a disciplined approach to budgeting and work-plan development, with a commitment to actively monitoring and managing matters using real-time financial reporting, our talented team (which includes a Project Management Professional (PMP®) and two Green Belts) helps drive successful matters.
We pride ourselves on listening to our clients, responding to their feedback, and exceeding their expectations. We pledge to you exceptional value. We invite you to learn more about our commitment to you in this interactive publication.
