November 19, 2013 – Leading global law firm Reed Smith LLP announces its 10th consecutive ranking among the elite BTI Client Service 30. The firm’s 2014 recognition as a top-tier client service firm is included in The BTI Consulting Group’s annual BTI Client Service A-Team report, released today.
Reed Smith is one among only 11 law firms that have achieved BTI Client Service 30 recognition for 10 consecutive years or more. “Reed Smith prides itself on strong, productive client relationships and a client-focused culture,” said Sandy Thomas, the firm’s Global Managing Partner. “To be noted by corporate counsel as among the top 30 firms for client service for 10 years running is a testament to our long-term, ongoing commitment to translating our service principles and policies into concrete, meaningful action that delights our clients.”
Reed Smith and its 29 peers in this year’s BTI Client Service 30 comprise just 4.6 percent of the 650 core law firms serving the Fortune 1000. According to BTI, firms in the Client Service 30 “outperform their peers by a factor of 7.8 – truly differentiating themselves in the eyes of clients.”
Reed Smith earned recognition in all of the 17 client service areas BTI uses to rank client service. According to the 2014 BTI Client Service A-Team report, Reed Smith’s clients “praise their ‘good relationship’ with the firm.”
BTI further notes that Reed Smith’s “client service is captured in the connections made with clients,” adding that clients “adore (the firm’s) willingness to work with us” and “(the firm’s) ability to partner so well.” BTI adds, “clients rave: Reed Smith’s ‘client service is outstanding’ and ‘they look out for the client.’”
On specific client service criteria, Reed Smith was named “Best of the Best” in Handling Problems. The firm was also recognized as a “Leader of the Best” in Breadth of Services, Commitment to Help, Dealing with Unexpected Changes, Helping Advise on Business Issues, and Innovative Approach.
Other client service areas in which Reed Smith was ranked “Leader of the Best” include Keeping Clients Informed, Legal Skills, Quality Products, Regional Reputation and Understanding the Client’s Business.
Reed Smith was on the “Honor Roll of the Best” for Anticipating the Client’s Needs, Bringing Together National Resources, Client Focus, Meets Core Scope, Provides Value for the Dollar, and Unprompted Communication.
BTI evaluates individual law firms’ performances through the eyes of clients. Firms do not influence the results, submit nominations or provide client names. The research is independent and unbiased. The client—the most important judge of client service—solely decides which law firms are best at the 17 activities driving superior client relationships.
This year, BTI interviewed nearly 300 corporate counsel at large and Fortune 1000 companies in arriving at its rankings.
About Reed Smith
Reed Smith is a global relationship law firm with more than 1,800 lawyers in 25 offices throughout the United States, Europe, Asia and the Middle East. Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute-resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, technology and media, shipping, energy and natural resources, real estate, manufacturing, and education. For more information, visit reedsmith.com.
U.S.: New York, Chicago, Washington, D.C., Los Angeles, San Francisco, Philadelphia, Pittsburgh, Houston, Princeton, Northern Virginia, Wilmington, Silicon Valley, Century City, Richmond
Europe: London, Paris, Munich, Greece
Middle East: Abu Dhabi, Dubai
Asia: Hong Kong, Beijing, Shanghai, Singapore, Kazakhstan