Companies are struggling with two particular challenges related to email:

1. how to reduce the volume of email, and
2. how to reduce legal risk based on content of email. 

This program is designed to offer practical tools to meet these challenges. 

Stephanie Mendelsohn, a litigation partner at Reed Smith LLP, and Keith Bailey, co-founder of Sterling Consulting Group, will collaborate on the program to provide the sensibilities and experience of a litigator and those of a communication and learning specialist. We will focus the program on email education, which is one of the most immediate and effective ways to target the volume and content of email. 

Our program will start with a discussion of the problems that poor email practices are causing to business in general, and in the context of costly, high-stakes litigation or regulatory investigations.  The program will then cover the following topics: 

1. which messages are appropriate to send through email and which are better communicated through other mediums,
2. particular rules of email etiquette and how not following those rules can convey an unintended message,
3. legal issues related to email such as admissibility and privacy issues,
4. methods to manage incoming messages in order to reduce the volume of email that accumulates, and
5. techniques for writing more effective email messages.