Industry-leading AI improves resource allocation in client services
The firm's Smart Resourcing initiative uses industry-leading processes and artificial intelligence toolsets to provide unique decision support for staffing client engagements. The tool includes in-house developed technology for allocating and tracking work requests, identifying skills development areas, and calculating diversity, equity and inclusion metrics.
Smart Resourcing allows lawyers to check and see whether their skills are being underutilized, and it helps the firm field diverse lawyer teams that successfully resolve client legal issues. The firm is providing more insightful data about client, business and personnel situations, which in turn allows for better client, business and personnel outcomes.
Chief Information Officer Steven Agnoli commented: "Smart Resourcing essentially ensures the right resources are allocated to the right work, at the right time. This capability gives Reed Smith a heightened ability to utilize more insightful data about client, business and personnel situations, which allows for much better outcomes."
Aaron Pendlebury, global director of Smart Resourcing, added: "We are proud of IT's close interactions with practice and legal support groups and the collaborative nature of our work together on building an advanced technology and process solution."
The CIO 100 Awards recognize the use of IT in innovative ways to deliver business value. The awards take place at the CIO 100 Symposium and Awards on August 14-16 in Rancho Palos Verdes, Calif. CIO is published by Foundry (formerly IDG Communications, Inc.). Company information is available at www.foundryco.com.
Reed Smith won a CIO 100 Award for technology innovation in 2019, in recognition of the firm's cross-functional analytics capabilities.
About Reed Smith
Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters.
For further information, please visit reedsmith.com.