FinTech is making consumer finance faster and more flexible with hugely improved access and user interface. The customer interface experience is key to winning business.

The FinTech sector is growing and is challenging established banks and financial services in particular in terms of robo advice, online execution-only dealing systems, crowdfunding platforms, banking and payment initiators, and settlement systems. It has the benefit that it is attractive to the 18-25 age group, which is not represented sufficiently in financial services and also has the benefit of supporting the SME market, which is having difficulties obtaining all its lending needs from banks.

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