In results announced today, Reed Smith made the list based on excellent client service performance, earning credit for being at the forefront of innovation and for its capability to handle unexpected issues.
BTI Consulting Group, publisher of the report, looked at 650 law firms and based its law firm rankings solely on feedback from corporate counsel.
The 15 original activities BTI uses to rank client relationships are: commitment to help; client focus; understanding of the client’s business; value for the dollar; legal skills; quality products; meeting core scope; keeping clients informed; dealing with unexpected changes; handling problems; anticipating client needs; innovative approaches; advice on business issues; bringing together national resources; and unprompted communication.
To respond to higher rates of high-stakes and bet-the-company work, BTI added two new criteria to the list: 1) excellence dealing with complexity; and 2) delivery of uniform service.
To view the full 2020 BTI Client Service 30 list, visit bticonsulting.com.
About Reed Smith
Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. Our belief is that by delivering smarter and more creative legal services, we will not only enrich our clients’ experiences with us, but also support them in achieving their business goals.
Our long-standing relationships, international outlook, and collaborative structure make us the go-to partner for the speedy resolution of complex disputes, transactions, and regulatory matters.
For further information, please visit reedsmith.com.
