Reed Smith Client Alerts

Key takeaways

  • In Hamblin & Anor v Moorwand Ltd & Anor [2025] EWHC 817, the High Court has given an example of an application of the Quincecare duty following the Supreme Court’s decisions in Philipp v. Barclays [2023] UKSC 25 (see our alert on that case) and Singularis Holdings Ltd v. Daiwa Capital Markets Europe Ltd [2019] UKSC 50.
  • While Quincecare cases have typically concerned banks, the duty also extends to other payment service providers (PSPs) and this case is a further illustration of this.
  • Ordinarily, authorised push payment (APP) frauds do not engage the so-called Quincecare duty because where the bank or PSP receives a valid payment order that is clear and leaves no room for interpretation or choice about what is required to carry it out, the duty of the bank or PSP is simply to execute the order by making the requisite payment.
  • The duty of the bank or PSP to exercise reasonable skill and care only arises where the validity or content of the customer’s instruction is unclear or leaves the bank or PSP with a choice about how to carry out the instruction. In such cases, the duty of reasonable skill and care applies to interpreting, ascertaining and acting in accordance with the instructions of the customer.
  • In this case, the PSP was put on notice about the potential validity of the customer’s instructions by two vital factors:
    • the difference between the fraudulent company’s stated business (marketing) and the manner of dispersal of the funds (to buy a watch and trade in bitcoin); and
    • onboarding failures (in this case, the PSP identified that some of the documentation provided to it during the account opening process looked “fake”).
  • The court held that the first instance judge was wrong to conclude that the PSP was under no duty to investigate the payment instructions.  It also held that the first instance judge was wrong to equate the knowledge of RND’s fraudulent agent with that of RND, notwithstanding the fact that RND was set up by the fraudulent agent for the purpose of defrauding innocent third parties (which was the conclusion of the joint administrators).
  • Following Philipp, recent High Court cases have explored the potential liability of receiving PSPs for APP fraud, based on various causes of action, including the retrieval duty, dishonest assistance and unjust enrichment (see our update).  This case is another attempt by claimants to push the law into new directions following the narrowing of the Quincecare duty in Philipp as the ultimate victims of the APP fraud were able to bring a derivative claim in the place of the company used to perpetrate the fraud.

The facts

In Hamblin & Anor v Moorwand Ltd & Anor [2025] EWHC 817 the first respondent, Moorwand Ltd, is a PSP which offers an electronic wallet service for users to make electronic transactions in a variety of currencies and bitcoin.  The second respondent, who did not participate in the proceedings, was RND Global Ltd.

RND was incorporated by fraudsters in order to perpetrate a fraud.  Its sole director was wrongly registered as Mr John Stanfield, an innocent and unconnected victim of identity fraud.  When onboarding RND, Moorwand failed to identify this fraud and did not complete the appropriate regulatory checks.  This is despite the fact that Moorwand had concerns as to the veracity of the documents provided by the fraudster, with internal emails showing Moorwand considered that some of the documents looked “fake”.

The appellants, Mr and Mrs Hamblin (the Hamblins), were victims of a fraud, whereby they were induced into paying £160,000 (the Hamblins’ Funds) to RND’s electronic wallet held with Moorwand. The funds were subsequently paid away by Moorwand pursuant to payment instructions given by a fraudster posing as Mr Stanfield.  The fraud committed is commonly referred to as an APP fraud, whereby the Hamblins’ consent to the payment was extorted by fraud.

The judgments at first instance and appeal

The Hamblins first brought a claim in their own right for repayment of the £160,000 paid by them to RND. This claim was dismissed at first instance and not appealed.