“Client recommendations sit at the epicenter of law firm hiring and recurring business,” the consulting group reported in BTI Most Recommended Law Firms 2019: The Firms Top Legal Decision Makers Recommend Above All Others.
2019 marks the eighth consecutive year Reed Smith has been named among the leading law firms in the United States in BTI’s peer-to-peer survey of top legal decision makers. In all, 89 firms were recognized in three tiers of client service this year.
“Reed Smith is proud to be named among the very best law firms in BTI’s annual survey of corporate counsel,” said Sandy Thomas, the firm’s Global Managing Partner. “Our dedication to helping our clients move their businesses forward demands a high level of client awareness and knowledge coupled with a laser focus on meeting their needs. Outstanding client service is the foundation of those outcomes and a core part of our global culture. Being ‘Most Recommended’ is a great honor.”
The top 10 firms in 2019 are described by BTI as “exceeding client expectations consistently and demonstrating deep understanding of their client’s culture, risks, and what their clients really want to accomplish.” According to BTI, these 2019 results are based on more than 350 in-depth interviews conducted between January and July of this year, each of whom answered the question: “Why do you recommend this law firm to your peer?” More than 70 percent named superior client service; some 19 percent said legal skills; and slightly more than 10 percent mentioned “other” skills.
The survey also reported law firm clients had again added new elements to their definitions of “client service,” wanting and expecting more in 2019 than in previous years. New expectations included “deals comfortably with complexity, scalable teams, understands business risk and legal risk, knows when clients want to win and when they want to settle, and delivers a uniformly high level of service across the team, practices, offices and the firm.” Read the full report on BTI’s The Mad Clientist blog.
About Reed Smith
Reed Smith is a dynamic international law firm, dedicated to helping clients move their businesses forward. Its long-standing relationships, international outlook and collaborative structure make it a go-to partner for speedy resolution of complex disputes, transactions, and regulatory matters.
For further information, please visit reedsmith.com.
