Reed Smith (UK) (see LLP) is authorised and regulated by the Solicitors Regulation Authority ('SRA').
Complaints Resolution Procedures
We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person named as your client relationship lawyer in the engagement. However, if you do not want to do that or if your discussions with that person do not resolve your issues, you should feel free to contact George Brown, a London based partner appointed to assist in this area, at firstname.lastname@example.org.
Financial Services and Markets Act 2000 (‘FSMA’) and regulation
Like most law firms, we are not authorised by the Financial Conduct Authority (the "FCA") under FSMA. Instead, we are authorised and regulated by the Solicitors Regulation Authority (the “SRA”). The Law Society is a designated professional body for the purposes of FSMA, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The SRA is the independent regulatory body of the Law Society and the Legal Ombudsman deals with complaints about lawyers registered in England and Wales. In the light of this, we can provide investment-related services (including insurance mediation activities) if they are an incidental part of the professional services we have been engaged to provide, if they can reasonably be regarded as a necessary part of our professional services or if we are otherwise permitted to provide them under FSMA. For the purpose of insurance mediation activities (broadly, advising on, selling and the administration of insurance contracts), we are included on a register maintained by the FCA and are permitted by the FCA to carry on insurance mediation activities. This register can be accessed via the FCA website.
Nothing we say or do should be construed as an invitation or inducement to engage in investment activities, nor as advice on the investment merits of acquiring or disposing of particular investments.
All Reed Smith offices have professional indemnity insurance cover which is in excess of any local compulsory requirements. In respect of Reed Smith (UK) we meet our obligations for minimum insurance cover under the Solicitor's Indemnity Insurance Rules 2009 under a policy held with Liberty Mutual Insurance Europe Limited, whose registered office is at Third Floor, Minster Court, Mincing Lane, London EC3R 7YE. This insurance coverage is for claims brought against the insured entity wherever arising and is not therefore subject to territorial restriction.